Privacy Policy

Effective Date: May 13, 2026

Humanize Chat ("Humanize Chat," "we," "our," or "us") is owned and operated by Fair Marketing Inc.

This Privacy Policy explains how we collect, use, process, disclose, transfer, store, and protect information when you use Humanize Chat, including our websites, AI chat services, voice services, video avatar services, APIs, embedded widgets, dashboards, applications, and related services (collectively, the "Services").

By using Humanize Chat, you agree to the practices described in this Privacy Policy.

1. Company Information

Fair Marketing Inc. 21 Waterway Ave. Suite 300 The Woodlands, TX 77380 Email: getsupport@humanize.chat

2. Information We Collect

We may collect the following categories of information.

Account & Subscription Information

  • Name
  • Email address
  • Company name
  • Billing address
  • Payment details
  • Subscription information
  • Authentication credentials
  • Customer support communications
Payment information may be processed by third-party payment providers such as Stripe and is subject to their privacy practices.

AI Interaction Data

We may collect:
  • Chat conversations
  • Prompts
  • AI responses
  • Visitor interactions
  • User inputs
  • Conversation metadata
  • Session history
  • Uploaded knowledge-base content

Uploaded Content & Training Data

Customers may upload:
  • Documents
  • PDFs
  • URLs
  • FAQs
  • Website content
  • Images
  • Audio
  • Video
  • Voice recordings
  • Avatar training materials
Customers are solely responsible for all uploaded materials.

Audio, Voice & Speech Data

Depending on platform features used, we may process:
  • Voice recordings
  • Speech inputs
  • Audio streams
  • Speech transcripts
  • Voice synthesis data
  • Voice cloning data
  • Audio interaction metadata

Video & Avatar Data

Depending on platform features used, we may process:
  • Video interaction data
  • Avatar configuration data
  • Synthetic media outputs
  • Facial imagery
  • Likeness training materials
  • Avatar rendering data
  • Video session metadata

Technical & Device Information

We may collect:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referral URLs
  • Usage activity
  • Error logs
  • Diagnostic information
  • Performance metrics
  • API activity

Cookies & Tracking Technologies

We may use:
  • Cookies
  • Pixels
  • Analytics tools
  • Session storage
  • Tracking technologies
  • Similar technologies
These technologies may be used to remember preferences, improve performance, analyze traffic, measure engagement, support authentication, and detect abuse or fraud. Users may disable cookies through browser settings, though some features may not function properly.

3. How We Use Information

We may use collected information to:
  • Provide the Services
  • Operate AI conversations
  • Generate AI responses
  • Process voice and video interactions
  • Generate avatars and synthetic media
  • Process subscriptions and billing
  • Authenticate users
  • Improve system performance
  • Analyze usage patterns
  • Monitor platform stability
  • Detect abuse, fraud, or misuse
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Maintain platform security
  • Provide customer support

4. AI & Third-Party Providers

Humanize Chat may use third-party providers to operate the Services. These providers may include companies that provide:
  • Artificial intelligence models
  • Voice synthesis
  • Voice cloning
  • Avatar rendering
  • Video generation
  • Hosting infrastructure
  • Analytics
  • Payment processing
  • Cloud storage
  • Security services
  • Monitoring services
Such providers may include OpenAI, HeyGen, ElevenLabs, Stripe, AWS, Google Cloud, and similar providers. Providers may change at any time without notice. Uploaded content, prompts, audio, video, conversations, transcripts, documents, likenesses, or related materials may be processed by third-party providers as necessary to operate Humanize Chat. Fair Marketing Inc. is not responsible for the privacy practices, availability, security, actions, or failures of third-party providers.

5. Custom Avatars, Voice Cloning & Synthetic Media

Humanize Chat may allow customers to create:
  • Custom AI avatars
  • Synthetic voices
  • Cloned voices
  • Personalized likenesses
  • AI-generated representations
  • Synthetic media outputs

Customer Uploads

Customers may upload:
  • Images
  • Facial photos
  • Videos
  • Voice recordings
  • Speech samples
  • Avatar training materials
These materials may be processed by Humanize Chat and third-party providers to generate synthetic media and provide platform functionality.

Customer Responsibilities

Customers are solely responsible for:
  • Obtaining all legally required permissions and consents
  • Ownership or authorization of uploaded materials
  • Compliance with intellectual property laws
  • Compliance with publicity-right laws
  • Compliance with biometric privacy laws
  • Compliance with recording laws
  • Compliance with AI disclosure obligations
Fair Marketing Inc. does not independently verify ownership, identity, authorization, or consent related to uploaded materials. Humanize Chat does not intentionally share customer-created custom avatars or cloned voices with unrelated customers except as necessary to provide the Services, comply with legal obligations, or protect platform integrity. No system is completely secure, and we do not guarantee absolute confidentiality or security of uploaded materials or synthetic media assets.

6. Customer Responsibility

Customers are solely responsible for:
  • Uploaded content
  • Training data
  • AI outputs
  • End-user interactions
  • Required disclosures
  • Required notices
  • Legal compliance
  • Privacy compliance
  • Biometric compliance
  • Recording compliance
Customers are solely responsible for obtaining all legally required permissions, notices, disclosures, and consents from end users and third parties. Customers should not upload sensitive, regulated, confidential, or protected information unless legally authorized to do so.

7. Biometric, Recording & Consent Disclosures

Humanize Chat may process:
  • Voice recordings
  • Audio streams
  • Speech data
  • Video interaction data
  • Facial imagery
  • Synthetic voices
  • Synthetic avatars
  • Interaction transcripts
Customers are solely responsible for obtaining legally required consent related to audio recording, video recording, monitoring, voice cloning, facial processing, biometric processing, AI interactions, and synthetic media disclosures. Fair Marketing Inc. does not guarantee compliance with biometric privacy laws, recording laws, or consent laws in any jurisdiction.

8. Sensitive Data Restrictions

Unless expressly authorized in writing by Fair Marketing Inc., users should not upload or process:
  • Social Security numbers
  • Government IDs
  • Protected health information
  • HIPAA-regulated information
  • Payment card data
  • Bank account credentials
  • Highly sensitive personal information
  • Biometric identifiers for unlawful purposes
Humanize Chat is not intended for regulated or high-risk data environments unless separately agreed in writing.

9. No Guarantee of Privacy or Security

While we implement commercially reasonable safeguards, no platform, network, or transmission method is completely secure. You acknowledge and agree that:
  • Internet communications are never fully secure
  • AI systems are experimental technologies
  • Unauthorized access may occur
  • Security incidents may occur
  • Data breaches may occur
  • Third-party providers may experience outages or breaches
  • Data loss may occur
Humanize Chat and Fair Marketing Inc. make no guarantee that information will remain secure, private, confidential, or continuously available. Use the Services at your own risk.

10. Data Retention

We may retain information for as long as necessary to:
  • Operate the Services
  • Maintain backups
  • Improve platform performance
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Comply with legal obligations
We may delete information, accounts, uploads, or synthetic media assets at any time without liability. We do not guarantee deletion from backups, logs, caches, archived systems, or third-party systems.

11. AI Training & Platform Improvement

We may use usage information, diagnostic data, logs, metadata, and interaction analytics to improve platform reliability, functionality, safety, and performance. We do not claim ownership of customer-uploaded content solely by virtue of upload.

12. International Data Transfers

Information may be processed, transferred, or stored in jurisdictions outside your country of residence. By using Humanize Chat, you consent to international data transfers.

13. Third-Party Websites & Services

Humanize Chat may contain links to third-party websites or services. We are not responsible for:
  • Third-party websites
  • Third-party privacy practices
  • Third-party content
  • Third-party security
  • Third-party functionality
Use third-party services at your own risk.

14. Children's Privacy

Humanize Chat is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

15. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA), including rights related to:
  • Access
  • Correction
  • Deletion
  • Disclosure
We may deny requests where legally permitted. To submit a request, contact: getsupport@humanize.chat

16. GDPR Notice

If applicable, users in the European Economic Area may have rights under the GDPR. Customers using Humanize Chat are generally considered the data controllers for information they upload or process through the Services. Fair Marketing Inc. generally acts as a processor or service provider.

17. No Warranty

Humanize Chat is provided "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS." Fair Marketing Inc. makes no warranty regarding:
  • Privacy
  • Security
  • Availability
  • Reliability
  • Confidentiality
  • Accuracy
  • Data protection
  • Data preservation

18. Limitation of Liability

To the maximum extent permitted by law, Fair Marketing Inc. shall not be liable for:
  • Data loss
  • Unauthorized access
  • Security incidents
  • AI-generated outputs
  • Voice cloning misuse
  • Avatar misuse
  • Third-party provider failures
  • Privacy claims
  • Recording claims
  • Biometric claims
  • Regulatory penalties
  • Indirect or consequential damages
Use of Humanize Chat is at your own risk.

19. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Continued use of Humanize Chat after updates become effective constitutes acceptance of the revised Privacy Policy.

20. Contact Information

Fair Marketing Inc. 21 Waterway Ave. Suite 300 The Woodlands, TX 77380 Email: getsupport@humanize.chat